For advice regarding COVID-19 please see the 'Coronavirus' tab on the right hand side of this website.


contact your doctors online and get a response by the end of the next working day



Welcome to Hill Lane Surgery Online

Hill Lane Surgery Here at Hill Lane Surgery in Southampton the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu at the bottom of this page. Please have a look around and please feel free to send us your feedback.



During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare.  Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment. This may mean we respond to queries via email, phone you or conduct a video consultation with you. 

If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.

Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit or call 111 if you cannot access the website. 

If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8) please go online or call 111 directly.

Due to the Coronavirus Covid-19 crisis please do not come to the surgery to order your prescriptions.

Either order via the NHS APP or if you aren’t registered for online services please email us @ SOCCG.HILLLANESURGERY@NHS.NET, or call the surgery on 02380223086.

Please also ensure you let us know which chemist you like us to send your prescription to, as we are not currently allowing patients to collect their prescriptions from the Surgery.



'Try the new NHS App'

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to'

(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)


Jo's Cervical Cancer Trust

Please call the surgery to book an appointment if your smear is due. Please click on the link above for more information, and answers to lots of questions about cervical screening.

"A smear test lasts 5 minutes. The Impact of cervical cancer lasts a lifetime"

Attend your smear test.

Reduce your risk.

                                                Surgery Closure 

In case of an emergency,

Please contact the Out of Hours service by calling 111


Thursday 17th March


(Time for Audit Research Governance Education and Training)

Future TARGET dates are:

Wednesday 11th May

Tuesday 14th June

Thursday 15th September

Wednesday 12th October

Tuesday 6th December

Thursday 19th January 2023

Evening and weekend appointments

If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.

These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.

 The Urgent Treatment Centre (UTC) at the Royal South Hants Hospital offers convenient, fast and expert treatment on a wide range of injuries or illnesses that are not life/limb threatening.

What to know:

The service is led by highly skilled nurses, who are supported by GP’s and other health professionals, who can offer treatment, advice and information for a range of injuries and illnesses that need urgent medical attention, but are not life-threatening. The waiting times can be considerably less than at the emergency department and the UTC team can also refer or direct you to the most appropriate service for you if you need to be seen elsewhere.

You don’t need to make an appointment, the UTC is open to all NHS patients and you can also call NHS 111 before visiting to get an appointment at a specific time.

Opening hours:

Monday – Friday: 7.30am – 10.00pm

Weekends and Bank Holidays: 8.00am – 10.00pm

Last patient accepted at 9.30pm

Where to find the service:

Royal South Hants Hospital

Level B, Brintons Terrace



SO14 0YG

The service is located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B. 



If you would like to become a member of our PPG (Patient Participation Group), please ask for details at our reception desk. We have a virtual group, and will send you quarterly newsletters, and the occasional survey. We are always grateful for any suggestions that we receive, and have acted on several of the suggestions over the last few years,. Please see below the results of our most recent PPG survey. Many thanks to those of you who took the time to complete the survey. 

Hill Lane Surgery Patient Participation Survey 2019/20

(Site updated 29/04/2022)
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